Recent Posts

Vandalism Clean-up!

1/3/2022 (Permalink)

Call 770-858-5000 for more information. If your property was destroyed by vandalism, call us 24/7 (770) 858-5000.

Vandalism and graffiti on your property can be very frustrating and upsetting. It can range from relatively minor pranks to mischievous destruction of property. Simple acts of vandalism, like breaking a window, can often cause significant water and mold damage issue if not addressed in a timely manner.  

SERVPRO of Norcross will act quickly to remove vandalism and graffiti from your home or commercial spaces. In addition to removing spray-painted graffiti from exterior walls, they can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry. With our highly trained technicians, we can offer the following services:  

  • General cleaning and graffiti removal  
  • Brick, stone, and concrete cleaning  
  • Odor removal and deodorization  
  • Debris removal  
  • Water damage restoration  
  • Fire damage restoration  
  • Mold damage restoration  
  • Contents cleaning 

Disaster Recovery Team

1/3/2022 (Permalink)

Disaster help 24/7. Disaster? Call us at 770-858-5000.

SERVPRO has a Disaster Recovery Team to help restore properties across the country.

SERVPRO is an approved vendor for State Farm Insurance Companies and Farmers.

SERVPRO has a Commercial Large Loss Division, which is composed of the best of the best in mitigation and restoration.  We are an elite group of specialists who are prequalified and strategically positioned throughout the United States to handle any size disaster 24/7.

When disaster strikes, call the trusted experts at SERVPRO of Norcross 770-858-5000. We're here to help.

What To Do When Your Toilet Floods Your Bathroom?

1/3/2022 (Permalink)

Have Water Damage? Have Water Damage? Call Us Today – 770-858-5000.

Nobody wants their toilet to overflow. Especially if it ends up spreading to different areas of the house.

Did you know that there are a few common causes that lead to your toilet overflow? Those causes could be from clogged drain lines, carelessness, and even continuous running water. If you came home to a flooded bathroom, do not freak out.

Here are a few tips.

What To Do When Your Bathroom Floods

  1. Turn the water supply off in the bathroom. This is your first step. Doing this will remove the immediate problem of running water.
  1. Clean up as much excess water as you can, if possible. Take a mop or some towels to get the excess water cleaned up.
  1. Call a plumber. They will come and help you find the source of the leak and fix the leak. 
  1. File a claim. Call your insurance company, tell them what is going on. Depending on the damages, file a claim with your insurance company. 
  1. Call a Restoration Company. They will dispatch a crew out to your home and get to work.

If your Norcross home or commercial building is affected by major water damage, give us a call day or night!

What is Asbestos?

1/3/2022 (Permalink)

Mask, gloves and Asbestos Asbestos Problem? Call (770) 858-5000 for help.

Asbestos was widely used in homes between the 1940s and 1970s. It is in insulation materials, floor tiles and other applications needing heat- and chemical-resistance materials. Asbestos is highly hazardous material and poses a great potential health risk for those exposed to the substance. While harmful asbestos materials are no longer used, exposures may still exist in older buildings and structures slated for demolition or renovation.

The Environmental Protection Agency has rules governing asbestos management that cover proper handling and disposal of asbestos-containing material. Adequate training and certification for asbestos workers, including inspectors, are part of these requirements.

SERVPRO of Norcross offers asbestos inspection and testing services. We have certified professionals to do asbestos abatement in accordance with AHERA and NESHAP protocols.

Have Questions? Call Today – (770) 858-5000

We Specialize in Flooded Basement Cleanup and Restoration!

12/15/2021 (Permalink)

floor flooded. man standing on chair petting dog Basement Flooded? Call Us Today – We’re Ready to Help (678) 981-6915

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding since they are the lowest level of a building. They are normally built partly or entirely below ground level. There are several reasons why your basement could flood, including:  

  • A blocked or failed sewer lateral pipe 
  • Heavy rain causes surface water to pool around your home 
  • Storm sewer backup 
  • Sanitary sewer backup 
  • Foundation drainage failure 
  • Water supply-line break or hot-water tank failure 

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get. 

We are Flooded Basement Specialists: 

  • We are Available 24 hours/7 days per week 
  • We’re a Preferred Vendor to many National Insurance Companies 
  • We Bill the Insurance Directly – One Less Thing for You to Worry About 
  • Our Technicians are Highly Trained in Water Restoration Techniques 
  • We use s500 IICRC Restoration Standards 
  • Advanced Inspection and Extraction Equipment 

Basement Flooded? Call SERVPRO of Norcross Today – (770) 858-5000

Be Prepared for Severe Weather!

12/15/2021 (Permalink)

We are on standby. We are on standby. 770-858-5000

Severe weather can happen anytime and anywhere. Being prepared for a severe weather is critical to staying safe. Deadly weather can cause more than $8 billion in property damage. Many businesses affected by the disasters never reopen, so it is very important to be prepared.  

Know Your Risk.  You need to understand the type of hazardous weather that can affect where you live and work. Your shelter plan should include all types of local hazards because severe weather comes in many forms.  

Take Action.  You need to create communications plan for your home or business. You will need to put together an emergency kit.   Also, keep your important papers and valuables in a safe place.  

Be an Example. Once you have taken the action to prepare for the severe weather, share your story on social media. Your preparedness story may inspire others to do the same.  

What should be in your Emergency Kit?  

  • Water  
  • Food  
  • Manual can opener  
  • Battery operated radio  
  • Flashlight with extra batteries  
  • First aid kit  
  • Whistle – so you can signal for help  
  • Clothing  
  • Dust mask  
  • Plastic sheeting, garbage bags, and duct tape  
  • Wrench or pliers to turn off utilities  
  • Hygiene items  
  • Important documents – copies of insurance policies, I.D and bank account information  
  • Cash  
  • Fire extinguisher  
  • Matches in a waterproof container 

SERVPRO of Norcross Specialized in Fire Clean-up!

12/15/2021 (Permalink)

Call us 24/7 at 770-858-5000. We are here to help. Smoke or Fire Damage, call 770-858-5000.

Mitigation requires immediate action. The faster SERVPRO of Norcross arrives on-site to perform fire, smoke, and soot cleanup and restoration, the better the results—including lower claim costs. We will be on-site to help ensure a fire damage is handled by utilizing these following services:

Structural Cleaning

After a smoke or fire damage, we thoroughly clean ceilings, walls, woodwork, carpeting, and floors that are affected. The experienced professionals at SERVPRO of Norcross will pretest to determine the extent of damage, then use the specific equipment and cleaning products required to clean and protect the different types of surfaces found in the customer’s structure.

Contents Cleaning

All of the restorable contents in affected areas will be professionally cleaned and deodorized. This includes area rugs, furniture, draperies, and upholstery. SERVPRO of Norcross can provide wet or dry-cleaning services. All the other restorable contents will be cleaned and deodorized to preloss condition. This includes electronics, art, wood furniture, kitchen items, and much more. In addition, SERVPRO of Norcross can provide an inventory list of all “to be claimed” items for your insured. Finally, we have a 40,000 sqft climate-controlled facility where we can store the customer’s contents while the property is being mitigated or reconstructed.  


SERVPRO of Norcross provides specialized services to get rid of offensive odors left by fire or smoke damage. We do not merely cover up lingering odors with a fragrance; we seek out the sources of the odor and remove them.

Call SERVPRO of Norcross to start the process 770-858-5000. We are here to help.

SERVPRO: We are Cleaning Experts!

11/15/2021 (Permalink)

For cleaning services, call us today (770) 858-5000 : For cleaning services, call us today (770) 858-5000

SERVPRO is Here to Help for your cleaning needs.

We are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training and Cleaning.

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as:

  • Counters
  • tabletops
  • doorknobs
  • light switches
  • bathroom fixtures
  • toilets, phones
  • keyboards
  • tablets
  • tables

And other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products.

The CDC recommends the usage of a labeled hospital-grade disinfectant. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. We are following all guidelines as provided by the CDC and local authorities.

Be Proactive.

If your home or business needs cleaning services, call the experts today (770) 858-5000. We are here to help.

Cleanliness of Water Can Affect Your Water Damage.

11/15/2021 (Permalink)

24/7 emergency line: 770-858-5000. 24/7 emergency line: 770-858-5000.

When you have a water intrusion in your home or business there are many elements that affect the steps needed to protect and restore your property. One of the first determinations we make on the site of residential or commercial water damage is the contamination level of the water. We call this water category and the category of water that affected your building or home will have a huge impact on the job that we have to do. The cleaner the water, the more we can save instead of throwing away and replacing building materials, which means a cheaper, less invasive, and shorter job altogether.

Here at SERVPRO of Norcross the IICRC’s standards are what we follow to ensure every water mitigation and remediation job we tackle is done correctly. The Institute of Inspection Cleaning and Restoration Certification (IICRC) is the organization that sets the restoration industry's standards and practices. When it comes to the sanitary level of water there are three levels: 

  • Category 1: Clean and Sanitary. Typically comes from a sanitary source such as faucets, toilet tanks, drinking fountains, or water heaters.
  • Category 2: Grey Water which can cause illness or discomfort if ingested. Typical sources are dish washers, washing machine overflows, flush from sink drains, or toilet overflows with urine (no feces)
  • Category 3: Black Water is grossly unsanitary which could cause severe illness or death if ingested. This includes sewer backups, flooding from rivers or streams, toilet overflow with feces, and stagnant liquid which has supported microbial growth.

These categories are also time-dependent. Category 1 clean water will become contaminated category 2 water after 48 hours. Another 24 hours after that it becomes a category 3 loss. This change in a category means a tremendous difference in the scope of work, cost of remediation, and time of job. 

If you are experiencing water damage, call us on our 24/7 emergency line: 770-858-5000

Don't Just Ready the Storm; Prepare your Business.

11/15/2021 (Permalink)

SERVPRO of Norcross 770-858-5000. Stormy sky. SERVPRO of Norcross 770-858-5000 so we can help your business better prepare.

In recent years, many different types of disasters have affected the United States. Flooding, tornadoes, hurricanes, wildfires, and blizzards are natural disasters that can threaten your home, business, and community.  Your local SERVPRO® Franchise Professionals want you and your customers to be aware of the steps to take to help prepare for the worst. 

How quickly your company can get back to business after a natural disaster often depends on today's emergency planning. While each situation is different, your organization can be better prepared if you put an emergency procedure in place, and practice for all kinds of emergencies. A commitment to begin planning today will help support your employees, customers, the community, the local economy, and the country. It also protects your business investment and gives your company a better chance for survival.

  • Be Informed. Do you know what kind of emergencies might affect your company? Do you know what you will do in an emergency?
  • Develop a Business Continuity Plan. Do you know which staff, procedures, and equipment are necessary to keep operating? Do you have backup plans for those operations? Do you know what you will do if your building or plant is not accessible? Do you know what you will do if a disaster impacts your suppliers? Are you ready for utility disruptions?
  • Prepare your Emergency Plan. Do you have an evacuation and shelter-in-place plan? Do you have a plan to communicate with employees before, during, and after an incident? Do you have copies of buildings and site maps with utilities and emergency routes marked? Are your employees trained for medical emergencies?
  • Practice the Emergency Plan. Have you practiced your plan recently? Do you practice and coordinate with other businesses in your building or industrial complex? Have you reviewed your plans in the last 12 months?
  • Review of Insurance Coverage. Have you reviewed your insurance coverage recently to see if you're covered in a disaster?
  • Secure Your Facility and Equipment. Have you secured all the ways people, products, and supplies get into your building? Have you conducted a room-by-room walk-through to determine what can be strapped down?
  • Improve Cyber Security. Do you regularly install patches to your software? Have you installed a firewall on your computer? Do you regularly update your antivirus software? 
  • Promote Family and Individual Preparedness. Do you encourage employees to have a personal emergency supply kit and a family communication plan?

If you answered "No" to any of these questions, call SERVPRO of Norcross 770-858-5000 so we can help your business better prepare.