What our Customers say...

Testimonials

We have had such an incredible experience with SERVPRO Norcross! Steve and the whole team have been there for us from beginning to end. We came home to an inch of standing septic water on top of our carpet in our downstairs. All of our furniture had to be removed and cleaned, and our downstairs demoed. This was such a traumatizing experience but SERVPRO took the time to talk us through each phase and helped us every step of the way. I can't imagine you would get any empathy or compassion from most companies, but we certainly got that with SERVPRO! We couldn't have asked for a better team to help us through this terrible situation. We highly recommend this company!!

So with all the rain mid-November, my basement flooded and I started panicking.  My insurance company recommended a small company but when they arrived they let me know they couldn't do much other than set up some fans, and I might want to call a different company, and SERVPRO was who they recommended.  I called up SERVPRO and within 30 minutes had a gentleman by the name of Will Dunn contact me, and make plans to be there first thing the next morning.  He developed a plan, and within an hour had an entire crew (led by Devon, also great) there setting up equipment, fans, working on the dryout, removing damaged insulation and drywall, and they were there every single day for 4 days.  He had a dumpster delivered immediately on the first day, stayed in constant contact with me, and had a crew of 5 set up to help me move damaged items into the dumpster, and catalog each item along the way.

Additionally, he worked directly with my insurance adjuster to find out what was and was not covered so to maximize what SERVPRO could do to help me through this process.  He was available by phone or text at any point and was extremely responsive.  I cannot EVER imagine calling another company at this point, this was the absolute best customer service and execution of any company I've ever worked with.  The entire crew was very respectful of my time and space and worked quickly to mitigate the damage I sustained.

I highly recommend this company!! Our basement flooded due to a bad rain storm. I called them and they were there within the hour. They were able to get the problem resolved quickly and efficiently. Thank you!

The team that helped us were professional and responsive. They were called out in the middle of the night and were concerned about having our building suitable for seeing patients at 8AM the next morning. They were an amazing team. Please extend our thanks to them again!

Byron just came by and picked up everything. He was super nice. It is refreshing to work with a company where the guys take the time to shake your hand and thank you for your business. 

I would like to thank SERVPRO of Norcross for the work that was done to my house. With a special thanks to Ryan Ross for working with me through the process of putting my home back together. He is a Big Asset to SERVPRO and a Stand up Person for the company. 

Great response time and communication. Highly recommend!

Helped me out tremendously! They were there before the plumber and held my hand throughout the whole process with the insurance company! Even cleaned my carpets for free after the job was over. Wonderful experience!

I want to mention Ms. Morgan Rutledge and Mr. Gary Sweat by name. The level of competence and professionalism displayed by these two people was what can only be described as a symphony. I will use SERVPRO again because of these two people.

Hands down the go to company for any property damages! Fast and dependable.

I am very satisfied with the services I received from SERVPRO. They have a very polite and helpful staff!

SERVPRO of Norcross was fast and professional throughout the whole process. Definitely recommend!!

SERVPRO took the time to answer my questions. You guys did a great job...VERY impressed!

J Smith is terrific and always takes the time to walk clients through the process.

Knew exactly what they were doing. A fire is never an easy thing to go through and my kitchen almost completely burnt away. SERVPRO was quick to respond and were able to remove all soot and get my kitchen back to new.

I am extremely satisfied with the services provided by SERVPRO. They are the best pack-out company, EVER! And I would definitely recommend them to my friends and family.

SERVPRO was very polite throughout the entire process. I was impressed by the crew that was on site at my home and would definitely use them again.

The crew that was on site was courteous and attentive to my concerns, and they clearly explained the cleaning and restoration process throughout the duration of the job.

Everyone who was here worked very hard and were super kind and courteous. Their customer service is OUTSTANDING!!!

SERVPRO was courteous and helpful throughout the duration of the job. The crew was excellent and most helpful in offering us assistance, and in my opinion they deserve a raise!. I highly recommend SERVPRO.

We had flooding on the main level of our house. You provided excellent service, and I will certainly recommend you to others!

No recommendations are needed for you to improve your performance in the future...you did a splendid job! Keep up the good work!

I can't say enough regarding how helpful and detailed everyone on the crew was. Special thanks for the trust & excellence brought to the job.

The team that helped us were professional and responsive. They were called out in the middle of the night and were concerned about having our building suitable for seeing patients at 8AM the next morning. They were an amazing team. Please extend our thanks to them again!

Great professional, friendly, efficient crew. Kept me informed about what was going on all day, without being condescending.

Fantastic service and staff! It's like the damage never even happened!

Thanks so much SERVPRO! You made a terrible time in our lives bearable with your goodness.

They were great and extremely professional. Dusty and his guys actually made it onsite before the plumber was finished. They were in and out and did a great job.