Recent Posts

Be Prepared for Severe Weather!

12/2/2022 (Permalink)

We are on standby. We are on standby. 770-858-5000

Severe weather can happen anytime and anywhere. Being prepared for severe weather is critical to staying safe. Deadly weather can cause more than $8 billion in property damage. Many businesses affected by the disasters never reopen, so it is very important to be prepared.  

Know Your Risk.  You need to understand the type of hazardous weather that can affect where you live and work. Your shelter plan should include all types of local hazards because severe weather comes in many forms.  

Take Action.  You need to create communications plan for your home or business. You will need to put together an emergency kit.   Also, keep your important papers and valuables in a safe place.  

Be an Example. Once you have taken the action to prepare for the severe weather, share your story on social media. Your preparedness story may inspire others to do the same.  

What should be in your Emergency Kit?  

  • Water  
  • Food  
  • Manual can opener  
  • Battery operated radio  
  • Flashlight with extra batteries  
  • First aid kit  
  • Whistle – so you can signal for help  
  • Clothing  
  • Dust mask  
  • Plastic sheeting, garbage bags, and duct tape  
  • Wrench or pliers to turn off utilities  
  • Hygiene items  
  • Important documents – copies of insurance policies, I.D and bank account information  
  • Cash  
  • Fire extinguisher  
  • Matches in a waterproof container 

Smoke and Soot

4/4/2022 (Permalink)

Call us 24/7 at 770-858-5000. We are here to help. Smoke or soot damage? Call 770-858-5000.

Smoke and Soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Norcross will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the right equipment, expertise, and experience to restore your fire and smoke damage property. 

Have Questions about Fire, Smoke, or Soot Damage?

 Contact SERVPRO of Norcross. 770-585-5000.

Vandalism Clean-up!

1/3/2022 (Permalink)

Call 770-858-5000 for more information. If your property was destroyed by vandalism, call us 24/7 (770) 858-5000.

Vandalism and graffiti on your property can be very frustrating and upsetting. It can range from relatively minor pranks to mischievous destruction of property. Simple acts of vandalism, like breaking a window, can often cause significant water and mold damage issue if not addressed in a timely manner.  

SERVPRO of Norcross and Duluth will act quickly to remove vandalism and graffiti from your home or commercial spaces. In addition to removing spray-painted graffiti from exterior walls, they can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry. With our highly trained technicians, we can offer the following services:  

  • General cleaning and graffiti removal  
  • Brick, stone, and concrete cleaning  
  • Odor removal and deodorization  
  • Debris removal  
  • Water damage restoration  
  • Fire damage restoration  
  • Mold damage restoration  
  • Contents cleaning 

SERVPRO: We are Cleaning Experts!

11/15/2021 (Permalink)

For cleaning services, call us today (770) 858-5000 For cleaning services, call us today (770) 858-5000

SERVPRO of Norcross and Duluth is Here to Help for your cleaning needs.

We are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training and Cleaning.

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff performs on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as:

  • Counters
  • tabletops
  • doorknobs
  • light switches
  • bathroom fixtures
  • toilets, phones
  • keyboards
  • tablets
  • tables

And other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products.

The CDC recommends the usage of a labeled hospital-grade disinfectant. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. We are following all guidelines as provided by the CDC and local authorities.

Be Proactive.

If your home or business needs cleaning services, call the experts today (770) 858-5000. We are here to help.

Kitchen Fire Safety!

9/30/2021 (Permalink)

We are on standby. Fire Damage? Call SERVPRO of Norcross and Duluth at 770-858-5000.

The kitchen is one of the more dangerous rooms in the house. From open flames, sharp knives, hot pots, to scalding liquid. 

Here are some suggestions to consider in relation to preventing burns and/or a fire:

  • Keep the gas cooktop away from open windows where wind could extinguish the cooking flames.
  • Keep the handles of pots and frying pans turned inward on the kitchen range so that they cannot be knocked over by accident.
  • To prevent grease fires, keep the stove clear of anything flammable, including potholders, napkins, and towels.
  • Keep baking soda on hand or have a fire extinguisher for extinguishing kitchen fires.

Have Questions about Fire, Smoke, or Soot Damage?
Call SERVPRO of Norcross and Duluth Today - (770) 858-5000. We are open 24/7.

Steps to Take When You're Hit with a Storm!

9/30/2021 (Permalink)

Storm Damage? Call SERVPRO of Norcross at 770-858-5000. Call SERVPRO of Norcross and Duluth 24/7 at 770-858-5000. We are here to help.

Storm damage can cause harm to your home, and it can occur anytime. Heavy rain with powerful winds can cause flooding or even roof damage.

Take Safety Precautions

Heavy rain and wind can create physical hazards on your property, such as a collapsed roof, window damage, collapsed walls or standing water in your home, basement or building. Once the moisture soaks into carpeting, furniture or building materials, it can cause mold growth.  Be cautious of broken glass, exposed nails and other sharp objects on the property. If you smell gas, shut off the main gas line. 

Take a Picture of the Damage

Only if it is safe to move around, use your camera or phone camera to photograph the damage so that you will have a record for your insurance company. This action will ensure that you are fully compensated.

Contact Your Insurance Company

Contact your insurance agent to notify them about the damages to your home as soon as possible. The company will send out an adjustor to determine the extent of the damage so that payment for repairs can be made.

Contact SERVPRO of Norcross and Duluth

As a reputable and national restoration company, we are here to help 24/7. We will walk you through the process, work together with your insurance company to meet all your needs from any damage you may have incurred. Call SERVPRO of Norcross to help get the process going and your home or building back together.

Federal Disaster Assistance

Look into federal disaster assistance, the federal government may have declared the area affected by the storm as a disaster area. It may be eligible for low-cost loans to help restore your property to normal. You will be required to file documents to receive these loans.

When a storm-related disaster strikes, it may seem overwhelming, but these steps can help you to begin the process of restoring your home or building, "Like it never even happened." Storm Damage? Call SERVPRO of Norcross and Duluth at 770-858-5000. We are here to help. 

Don’t forget about your winter to-do list.

9/30/2021 (Permalink)

Frozen pipes?  Disaster from Frozen pipes? Call SERVPRO of Norcross and Duluth 24/7 at 770-858-5000.

Are you prepared for the cold weather? Don’t forget your winter to-do list.

  1. Check your property for downed tree limbs and branches. Wind, heavy rain, ice, and snow can cause branches to fall, which could cause damage to the property and potentially cause injuries.
  2. Roofs, water pipes, and gutters should all be inspected. Clear off debris that may have gathered during the fall.
  3. Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.
  4. Inspect all handrails, stairwells, and entryways to address and correct potential slippery or hazardous areas.
  5. Protect water pipes from freezing by simply allowing water to drip when temperatures dip below freezing. If pipes are under a cabinet, leave the cabinet doors open, allowing warm inside air to circulate around the pipes.

Why SERVPRO? Call SERVPRO of Norcross and Duluth 24/7 at 770-858-5000.

9/30/2021 (Permalink)

Call SERVPRO of Norcross 24/7 at 770-858-5000. Technicians with equipment. Why SERVPRO? Call SERVPRO of Norcross and Duluth 24/7 at 770-858-5000.

SERVPRO is backed by over 54 years of residential and commercial restoration experience. SERVPRO Industries, Inc. is an IICRC-approved school to help ensure our training meets and exceeds accepted industry standards That means our customers get the right help from the start. Our customers are our top priority.

We have teams ready to help you 24/7. We know we are helping you on your worst day, so we will help you not only with the damage, but also in the documentation process for your insurance provider. We have earned the trust of the insurance industry by serving thousands of their policy holders and clients with respect and integrity. The more we restore, the less that needs to be replaced. This helps our clients save millions of dollars each year. That helps lower your insurance rates, too!

With SERVPRO the results will be “Like it never even happened.”  Call SERVPRO of Norcross and Duluth 24/7 at 770-858-5000.

Ten Things You Should Know About Mold

6/5/2018 (Permalink)

Mold SERVPRO of Norcross and Duluth is here to help! Call us at 770-858-5000.
  • Mold is found everywhere, indoors and outdoors. It is part of the natural environment. It’s usually not a problem, unless it starts to grow indoors.
  • The best way to control indoor mold is to control the moisture
  • Molds produce and release millions of spores small enough to be air, water, or insect-borne.
  • Common indoor molds are: 
    • Cladosporium
    • Penicillium
    • Alternaria
    • Aspergillus
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Reduce indoor humidity to decrease mold by: 
    • Using de-humidifiers
    • Use the air vent in the bathrooms
    • Increasing ventilation
    • Using the exhaust fans whenever cooking
  • Fix the source of the water problem or leak to prevent mold as soon as possible.
  • Clean and dry any damp materials and furnishings within 24-48 hours to prevent mold growth.
  • Do not install carpeting in areas where there is a perpetual moisture problem such as basements, kitchen etc.
  • The best way to find mold is to look for signs of mold growth, water staining, warping, or to follow your nose to the source of the odor.

Concerns about Mold? SERVPRO of Norcross and Duluth is here to help! Call us today at 770-858-5000.