Recent Posts

Be Prepared for Severe Weather!

12/2/2022 (Permalink)

We are on standby. We are on standby. 770-858-5000

Severe weather can happen anytime and anywhere. Being prepared for severe weather is critical to staying safe. Deadly weather can cause more than $8 billion in property damage. Many businesses affected by the disasters never reopen, so it is very important to be prepared.  

Know Your Risk.  You need to understand the type of hazardous weather that can affect where you live and work. Your shelter plan should include all types of local hazards because severe weather comes in many forms.  

Take Action.  You need to create communications plan for your home or business. You will need to put together an emergency kit.   Also, keep your important papers and valuables in a safe place.  

Be an Example. Once you have taken the action to prepare for the severe weather, share your story on social media. Your preparedness story may inspire others to do the same.  

What should be in your Emergency Kit?  

  • Water  
  • Food  
  • Manual can opener  
  • Battery operated radio  
  • Flashlight with extra batteries  
  • First aid kit  
  • Whistle – so you can signal for help  
  • Clothing  
  • Dust mask  
  • Plastic sheeting, garbage bags, and duct tape  
  • Wrench or pliers to turn off utilities  
  • Hygiene items  
  • Important documents – copies of insurance policies, I.D and bank account information  
  • Cash  
  • Fire extinguisher  
  • Matches in a waterproof container 

Commercial Preparedness!

4/4/2022 (Permalink)

Clipboard and checklist. Put us on your To-do list today by calling (770) 858-5000

SERVPRO of Norcross and Duluth works closely with our commercial clients to avoid closure or a shut down even after a major water crisis to your warehouse or other commercial properties. We highly encourage business owners to consult with us. By developing an Emergency READY Profile, you can pinpoint all critical information about your operation into a plan. Once finished with that plan, the information can be shared with, and will be easily accessible to our local water damage restoration experts.

A systematic review of your preparedness can limit the effects of inevitable leaking, moving, or standing water to your bottom line. Take advantage of our training and expertise by scheduling a thorough assessment of your warehouse and other operations. There is no charge for our review of your facilities, and we will use the information gathered to ready our team should the worst happen. You can identify your business’s key personnel, so we know who to consult when a commercial water damage disaster strikes even if you are not always available. Details such as warehouse layout and the location of utilities, important documents, and priority areas within your building clarify and order the restoration and mitigation tasks needed to be completed, ensuring our team of water damage restoration technicians are “Ready for whatever happens.” Our staff will take photos and scope out the dimensions of your warehouse to assist with our post water damage work.

Locally Owned and Ready for Any Job!

Although best case scenario you will never have to use your Emergency READY Profile, preparedness is key to ensure efficiency when the unexpected happens. So, give us a call today at (770) 858-5000! Don’t delay, let your local SERVPRO help you prepare today!

Smoke and Soot

4/4/2022 (Permalink)

Call us 24/7 at 770-858-5000. We are here to help. Smoke or soot damage? Call 770-858-5000.

Smoke and Soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Norcross will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the right equipment, expertise, and experience to restore your fire and smoke damage property. 

Have Questions about Fire, Smoke, or Soot Damage?

 Contact SERVPRO of Norcross. 770-585-5000.

Spring Home Maintenance Tips

4/4/2022 (Permalink)

Spring Cleaning Questions? Call SERVPRO of Norcross and Duluth at 770-858-5000.

Spring has arrived and it has welcomed us Georgians in a bipolar way. We are still not sure if we should keep are heaters around or put them up. It’s also that time of year to conduct some home maintenance that will help homeowners avoid big repair bills later on.

  • Inspect your roof; it is your home’s first line of defense against water damage.
  • Clean your gutters; it directs the rain away from your roof and home
  • Clean or replace HVAC filters; a dirty filter forces your heat, ventilation, and AC system to work harder.
  • Check the washing machine fill hose; sometimes a leaky hose under pressure can cause water damage in a short period of time.
  • Clean your dryer vent; a clean vent will help reduce the time your dryer has to run, while a plugged vent not only wastes money but could cause a house fire.
  • Replace the batteries on your smoke detectors; you never know when you will need them.

These tips may take a few days to complete but take it one step at a time and you’ll get them done.

24 Hour Emergency Water Damage Service

4/4/2022 (Permalink)

Call Us Today – 770-858-5000 We Answer the Phone Ready to Help! Call Us Today! 770-858-5000.

SERVPRO of Norcross and Duluth is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today – 770-858-5000

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Norcross and Duluth has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Norcross and Duluth

SERVPRO of Norcross and Duluth specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Don't Let Lack of Preparedness Lead to Closing Your Doors for Good!

3/3/2022 (Permalink)

Ben Franklin Put us on your To-do list today by calling (770) 858-5000

SERVPRO of Norcross & Duluth works closely with our commercial clients to avoid closure or a shut down even after a major water crisis to your warehouse or other commercial properties. We highly encourage business owners to consult with us. By developing an Emergency READY Profile, you can pinpoint all critical information about your operation into a plan. Once finished with that plan, the information can be shared with, and will be easily accessible to our local water damage restoration experts. 

A systematic review of your preparedness can limit the effects of inevitable leaking, moving, or standing water to your bottom line. Take advantage of our training and expertise by scheduling a thorough assessment of your warehouse and other operations. There is no charge for our review of your facilities, and we will use the information gathered to ready our team should the worst happen. You can identify your business’s key personnel, so we know who to consult when a commercial water damage disaster strikes even if you are not always available. Details such as warehouse layout and the location of utilities, important documents, and priority areas within your building clarify and order the restoration and mitigation tasks needed to be completed, ensuring our team of water damage restoration technicians are “Ready for whatever happens.” Our staff will take photos and scope out the dimensions of your warehouse to assist with our post water damage work. 

Locally Owned and Ready for Any Job! 

Although best case scenario you will never have to use your Emergency READY Profile, preparedness is key to ensure efficiency when the unexpected happens. So, give us a call today at (770) 858-5000! Don’t delay, let your local SERVPRO help you prepare today! 

Call SERVPRO of Norcross and Duluth to Remediate Mold Infestations in Your Home or Business!

3/3/2022 (Permalink)

Mold Problem? Call (770) 858-5000 for help. Mold Problem? Call (770) 858-5000 for help.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors, and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Mold cleanup cannot be done with bleach, so be sure to contact us at (770) 858-5000 for mold remediation. 

Heavy Storms Can Damage Your Home!

2/4/2022 (Permalink)

We are on standby. Contact SERVPRO of Norcross and Duluth for Storm Damage day or night! 770-858-5000

Heavy storms can damage your home unexpectedly. High winds, heavy rain and even hail can cause significant damage to your property. Flooding from heavy rains can result in damage by backing up sewer mains or water building up around your facility and having nowhere to go but inside. Lightning can even pose as a threat by causing a fire when you least expect it. Roof damages can be caused by many sources such as rain, hail, wind and fire. When dealing with roof damage, you can expect wet installation and drywall. 

A team of SERVPRO professionals stand ready to assist; we give you access to IICRC-industry certified professionals, advanced equipment, and vast resources that make your restoration as stress-free as possible. Our entire Green Fleet is stocked and ready to deploy at a moment’s notice, we can address any situation you face and work hard to ensure a successful recovery. We have large commercial desiccant dehumidifiers designed for climate control in large facilities.  

If you have any questions about Large Loss capabilities, contact SERVPRO of Norcross and Duluth at 770-858-5000. We are open 24/7.  

Faster to your Norcross and Duluth Water Damage Event!

2/4/2022 (Permalink)

House flooded. Emergency Water Damage? Call us at 770-858-5000

Flooding and water emergencies can happen abruptly. It does not wait for regular business hours and neither do we. SERVPRO of Norcross and Duluth provides emergency cleaning and restoration services 24 hours a day, 7 days a week - including all holidays. 

Faster to Any Size Disaster 

Flooding and water damage are very invasive. Water quickly spreads throughout your property and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Norcross and Duluth arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs. We have advanced water inspection, extraction, and drying equipment to mitigate as fast as we can. We will make sure your property is put back together, "Like it never even happened."  

Need Emergency Service? Call Us 24/7 – (770) 858-5000 

Vandalism Clean-up!

1/3/2022 (Permalink)

Call 770-858-5000 for more information. If your property was destroyed by vandalism, call us 24/7 (770) 858-5000.

Vandalism and graffiti on your property can be very frustrating and upsetting. It can range from relatively minor pranks to mischievous destruction of property. Simple acts of vandalism, like breaking a window, can often cause significant water and mold damage issue if not addressed in a timely manner.  

SERVPRO of Norcross and Duluth will act quickly to remove vandalism and graffiti from your home or commercial spaces. In addition to removing spray-painted graffiti from exterior walls, they can also clean driveways, walkways, asphalt, metals, wood, glass, plastic, and masonry. With our highly trained technicians, we can offer the following services:  

  • General cleaning and graffiti removal  
  • Brick, stone, and concrete cleaning  
  • Odor removal and deodorization  
  • Debris removal  
  • Water damage restoration  
  • Fire damage restoration  
  • Mold damage restoration  
  • Contents cleaning